Refund And Return Policy

At Pak Farms, we value your satisfaction and aim to provide high-quality groceries. If you are not entirely satisfied with your purchase, we’re here to help with our Refund and Return Policy.

1. Eligibility for Returns:

We accept returns under the following conditions:

The product is defective, damaged, or expired upon delivery.
The product is incorrect or not as described on our website.
The return request is made within [Insert Timeframe, e.g., 7 days] of receiving the order.
Note: Perishable items such as fresh fruits, vegetables, dairy products, or other short-shelf-life groceries are not eligible for return unless damaged or defective.

2. Non-Returnable Items:

The following items are non-returnable:

Opened or used products.
Items without the original packaging or labels.
Products purchased under clearance or promotional sales.
Perishable goods (unless damaged or defective).

3. Return Process:

To initiate a return:

Contact our customer support team at [Insert Email/Phone] within the specified return period.
Provide your order number, details of the item(s), and the reason for the return.
Attach photos of the product to support your claim (if applicable).
Once approved, we will provide instructions on how to return the item.
Note: Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Refund Process:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within [Insert Timeframe, e.g., 7–10 business days] to your original payment method.
Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

5. Exchange Policy:

We offer exchanges only for defective or incorrect items. If you wish to exchange an item, please contact us at [Insert Contact Details], and we’ll assist you with the process.

6. Cancellations:

We offer exchanges only for defective or incorrect items. If you wish to exchange an item, please contact us at [Insert Contact Details], and we’ll assist you with the process.

7. Damaged or Incorrect Items:

We offer exchanges only for defective or incorrect items. If you wish to exchange an item, please contact us at [Insert Contact Details], and we’ll assist you with the process.